Pinewood Village

Guest Comments

Sent: Wednesday, March 19, 2008 10:03 PM

Jambo Mariam,

It was lovely to have met you and all of the other lovely staff at Pinewood Village.

We are now back into the swing of things back home, back to work etc.

Weather here is about 10 degrees in the day and obviously cooler at night although they have said we are in for a really cold spell, oh to be back at Pinewood.

We haven't put anything on Tripadvisor yet as we need to sort out what photos to put on there but rest assured we will give a glowing report as we enjoyed ourselves so much and hope to return in the not too distant future.

Thanks for all your help whilst we were there, give our regards to Pamela and Ronnie also.

Bi for now.
Anita nd Dave Braithwaite

Sent: Monday, March 03, 2008 9:32 PM

Jambo Ronnie,

We just wanted to say a huge huge thank you to each and everyone one of you at Pinewood for giving us such a fantastic holiday. You are all very special people and you made us feel and our holiday so special. We have never come across such a friendly and welcoming hotel and will treasure of memories of our time with you. We only wish we could have stayed longer!

I am so glad that we chose Kenya as the country for our wedding and we will be returning to Pinewood again (hopefully in the not too distant future).

We feel very sad to be home, but will look forward to meeting you all again one day.

Please pass on our gratitude to all your satff, in particular those who had many dealings with us: Moses, Romaini (sorry, not sure of spelling), Christopher, Justice, Simon, Maraka, Nixon, Mary and Methuselah. You are all wonderful.

Best wishes,

The Fellows and Foster clan

Sent: Monday, October 15, 2007 12:14 PM

Hi Ronnie,

We arrived home tired & safe last Thursday – 20 hours door-to-door!

Thank you to you and all your staff for giving us a wonderful time at Pinewood. Service was unfailingly cheerful and good. We loved the style & setting of Pinewood and we hope to see you all again. We’ll be recommending your very special hotel to our friends.

Very best wishes,
Mike & Janet Hynes

Sent: Monday, October 15, 2007 7:57 PM

Hi Pinewood

I am emailing to say thank you to everyone for making our holiday most enjoyable, we stayed in room 192 which had a most fantastic view and the service we received was next to none, we would like to mention Pamela on reception, Esther Odida and Christopher in name as there service was over and above what was excepted. Although we have mentioned the above names ALL the staff we met are a credit to your hotel, so if you hold a team briefing i would dearly like you to say a Big Thank you to all, as they are all important and sometimes get forgotton, even down to the maintenance staff and gardeners. If you could pass a hello over to pamela for me as we promised we would email and say hello, tell her that papa is now on a diet, she will understand.

Kind regards
Carolyn and Shane

29th september - 13th Oct.

Sent: Monday, October 08, 2007 11:14 AM
Subject: Great holiday at Pinewood

Hi Mr Chawanga,
My family spent 7 days at Pinewood from 21 Sept. to 28 Sept 2007 in rooms 81 & 82. I would just like to thank you and all your staff for making our time at Pinewood absolutely fantastic. I would have thanked you in person, but you were making sure a wedding on the beach was going well when we were collected for Mombasa airport. The rooms were spacious, comfortable, airconditioned and well kept. The pool and bar my personal favourite, not to mention the pizzas' amongst the best I have ever eaten. The food was always of the highest standard, and a great variety. Your staff were incredibly efficient and helpful at all times, without any exceptions.
And the beach was superb! Your associates at SX Scuba were fantastic! When we did have a minor problem with the Wet & Wild Jetski operator, you immediately stepped in and sorted it out for us.

Thank you and all at Pinewood. We will be back some day.
regards
Bob, Gill, Kieran and Cathleen
Cape Town, South Africa

To whom it may concern,

We have recently returned from a fortnight trip to Kenya and had the foresight to stay at your hotel for 10 days.Our party names were Anne Gibbons and Graham Taylor room 141 and 142.

We really felt that we must congratulate you and staff on such a lovely hotel and service that you provided.My partner and I travel a great deal and although your hotel is not the most luxurious and the food sometimes needs improving the quality of your staff and the hotel is excellent .A number of your staff really stand out and must be praised

x 2 lady receptionists - what joy they are and nothing is too much trouble for them .Please could you inform the one lady(with glasses apologies I cannot remember her name) that my son did extremely well in his exams and that her fingers crossed must have worked.They were both good fun and very hard working- never showed signs that guests were troublesome and always offered fantastic service- a lesson for English receptionists.

Jimmy and Mac in the beach bar at night- such nice men, looked after us so well- remembered our likes and dislikes and just looked after us. Please thank them so much.

Nixon the chef - fantastic service always smiles and greets you and nothing too much trouble.

Esther- well how can Esther's service be praised correctly?She is so wonderful with your guests,remembers names, always smiles, extremely patient and polite, considerate and very professional.Our sons loved her to bits but so did we..... she truly worked wonders with our youngest boy and finally managed to get him to eat a full meal and all his vegetables. I think she is wasted in the restaurant and needs a more full role.What a lovely lady .I would be so grateful if you could let Esther know that we send our love and miss her.If it would be ok please pass on my email address but if not please please thank her for us.

Our stay in Kenya was wonderful and we certainly shall be recommending your hotel to our friends and families.

Many many thanks
Anne

Dear Sir/Madam,

We just wanted to send an email to thank you and praise the hotel for
every part of our holiday to Kenya. We will always remeber this as a
magical holiday for the rest of our lives. We would like to mention
someone who really made the holiday extra special for us by going that bit
further out of the way:

Nixon our chef at Pinewood village. Nixon was so kind and helpful. He
would share time with us and he would go out of his way to make sure that
we were happy and comfortable. Nixon would always make sure that
everything was perfect and was a really kind person to talk to.

We hope you are able to pass on our thanks to Nixon and we look forward to
staying with you again,

Date of our stay: 26th July - 2nd August in room 190 (suite)

Andy Richards & Sian Jones

Dear Ronnie

Thank you and your wonderful team for a most enjoyable holiday. the Resort the professionalism of your staff the spacious accomadationall went to make this our best holiday ever.
That is no mean achievement when you Know that our group have travelled round the world and have had in our lifetime hundreds of holidays.

From the Johnson's Owens and Veales Suites 140,160,170.
Thanks again good luck for the future

Tom Johnson

Dear Sir,

First of all I would like to thank you for a fantastic holiday, wedding and honeymoon combined!

Every aspect of our stay was perfect, from the food to the accommodation and of course, last but not least, the staff.

It is on this subject that we would like to draw attention to one individual who we believe made our holiday experience what it was. Changawa! He was responsible for arranging and managing proceedings for our wedding on August 2nd. Shortly after arrival we were introduced to Changawa and he took us through the process of getting married at Pinewood and told us exactly what was required of us. He made the whole process pain free and ensured that our every request was taken care of, ultimately leading to what can only be described as the perfect day! Even though he was probably more stressed than we were, he always greeted us with a smile and made us feel like we were his only clients!

Changawa constantly went beyond the call of duty and on the one occasion we did encounter a problem (namely, the photographer and his sidekick), he ensured that we received due recompense and resolved the situation without further fuss or disappointment.

If I could name one fault, it would be his volleyball skills, but alas, no one’s perfect! ;-)

Suffice it to say that we would heartily recommend Pinewood to anyone and have already vowed that we will return in the future to celebrate an anniversary!

Thanks again.
Daniel Donoghue and Rebecca Jones (now Donoghue of course!)
July 25th – August 8th

Dear All

Just to say a big thank you to everybody for making our holiday and wedding so special - we really enjoyed it and appreciate all the hard work that went on behind the scenes. As before when we visited in 2005 we found all the staff to be very helpful and friendly and it was lovely to see some old faces i.e Jimmy, Wycliffe, Duncan etc.

A special thanks to Mr C for organising everything and to Nixon our chef who cooked us some fantastic meals - dinner just hasn't been the same since!
Many thanks again.

Hope to see you all soon.
Best wishes
Nikki & Tony Sherwood

Sent: Wednesday, February 28, 2007 2:14 PM
Subject: HAYES/McGLINCHEY WEDDING

Dear All,

Just a quick note to thank you all for the wonderful job you did on our wedding, and our glorious three week stay with you.

We cannot say enought good things about Pinewood. We've travelled around the world and always stayed in the best hotels, however your beats them all. The level of service from the management to the serving staff to the cleaners was incredible. The friendliness of everyone and the genuine willingness to help is a rare thing to find.

The wedding was incredibly organized. The only complaint that our guests had was that they hadn't booked to stay in Pinewood, a mistake they intend to rectify next time in Kenya. In fact most of them spend their second week visiting us in Pinewood. I'd like to add an special thank you to our chef Evans who was wonderful, Pamela for all her help and friendship, McCarthy for going above and beyond at the bar and of course Changwa for the best wedding we could possibly imagine.

Pictures from our wedding can be found at
http://picasaweb.google.com/liamandsorcha
and we will shortly be putting information on Pinewood on our wedding website at
www.liamandsorcha.com <http://www.liamandsorcha.com>

Thank you again and if there's anything we can do for you, please don't hesitate to contact us. We hope to see you all soon again.

Kindest regards

Liam and Sorcha McGlinchey

Sent: Thursday, February 08, 2007 9:54 PM
Subject: Marcia and Lou are home safely!

Ronnie,

Just to let you know that Lou and Marcia arrived home safely at 4:30pm eastern time. The weather here in Tampa Bay is cool compared to Pinewood, 45 degrees at night and 70 degrees during the day. It was quite adjustment after the beautiful hot weather in Kenya.

Lou and I want to thank you and your wonderful staff for an absolutely fabulous time while we stayed at Pinewood Village.

We were impressed with everthing at Pinewood, from the delicious fruit drink offered to us upon arriveal at 2:30 am, to the staffs willingness to attend to our every wish.

We wish you much luck at Pinewood Village during your time as General Manager and hope you will keep in touch with us.
Sending fond regards to you and your staff. Give our regards also to the owners.

Most sincerely, Marcia Roth and Lou Bonds


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			Guest Comments Sent: Wednesday, March 19, 2008 10:03 PM Jambo Mariam, It was lovely to have met you and all of the other lovely staff at Pinewood Village. We are now back into the swing of things back home, back to work etc. Weather here is about 10 degrees in the day and obviously cooler at night although they have said we are in for a really cold spell, oh to be back at Pinewood. We haven't put anything on Tripadvisor yet as we need to sort out what photos to put on there but rest assured we will give a glowing report as we enjoyed ourselves so much and hope to return in the not too distant future. Thanks for all your help whilst we were there, give our regards to Pamela and Ronnie also. Bi for now. Anita nd Dave Braithwaite Sent: Monday, March 03, 2008 9:32 PM Jambo Ronnie, We just wanted to say a huge huge thank you to each and everyone one of you at Pinewood for giving us such a fantastic holiday. You are all very special people and you made us feel and our holiday so special. We have never come across such a friendly and welcoming hotel and will treasure of memories of our time with you. We only wish we could have stayed longer! I am so glad that we chose Kenya as the country for our wedding and we will be returning to Pinewood again (hopefully in the not too distant future). We feel very sad to be home, but will look forward to meeting you all again one day. Please pass on our gratitude to all your satff, in particular those who had many dealings with us: Moses, Romaini (sorry, not sure of spelling), Christopher, Justice, Simon, Maraka, Nixon, Mary and Methuselah. You are all wonderful. Best wishes, The Fellows and Foster clan Sent: Monday, October 15, 2007 12:14 PM Hi Ronnie, We arrived home tired & safe last Thursday – 20 hours door-to-door! Thank you to you and all your staff for giving us a wonderful time at Pinewood. Service was unfailingly cheerful and good. We loved the style & setting of Pinewood and we hope to see you all again. We’ll be recommending your very special hotel to our friends. Very best wishes, Mike & Janet Hynes Sent: Monday, October 15, 2007 7:57 PM Hi Pinewood I am emailing to say thank you to everyone for making our holiday most enjoyable, we stayed in room 192 which had a most fantastic view and the service we received was next to none, we would like to mention Pamela on reception, Esther Odida and Christopher in name as there service was over and above what was excepted. Although we have mentioned the above names ALL the staff we met are a credit to your hotel, so if you hold a team briefing i would dearly like you to say a Big Thank you to all, as they are all important and sometimes get forgotton, even down to the maintenance staff and gardeners. If you could pass a hello over to pamela for me as we promised we would email and say hello, tell her that papa is now on a diet, she will understand. Kind regards Carolyn and Shane 29th september - 13th Oct. Sent: Monday, October 08, 2007 11:14 AM Subject: Great holiday at Pinewood Hi Mr Chawanga, My family spent 7 days at Pinewood from 21 Sept. to 28 Sept 2007 in rooms 81 & 82. I would just like to thank you and all your staff for making our time at Pinewood absolutely fantastic. I would have thanked you in person, but you were making sure a wedding on the beach was going well when we were collected for Mombasa airport. The rooms were spacious, comfortable, airconditioned and well kept. The pool and bar my personal favourite, not to mention the pizzas' amongst the best I have ever eaten. The food was always of the highest standard, and a great variety. Your staff were incredibly efficient and helpful at all times, without any exceptions. And the beach was superb! Your associates at SX Scuba were fantastic! When we did have a minor problem with the Wet & Wild Jetski operator, you immediately stepped in and sorted it out for us. Thank you and all at Pinewood. We will be back some day. regards Bob, Gill, Kieran and Cathleen Cape Town, South Africa To whom it may concern, We have recently returned from a fortnight trip to Kenya and had the foresight to stay at your hotel for 10 days.Our party names were Anne Gibbons and Graham Taylor room 141 and 142. We really felt that we must congratulate you and staff on such a lovely hotel and service that you provided.My partner and I travel a great deal and although your hotel is not the most luxurious and the food sometimes needs improving the quality of your staff and the hotel is excellent .A number of your staff really stand out and must be praised x 2 lady receptionists - what joy they are and nothing is too much trouble for them .Please could you inform the one lady(with glasses apologies I cannot remember her name) that my son did extremely well in his exams and that her fingers crossed must have worked.They were both good fun and very hard working- never showed signs that guests were troublesome and always offered fantastic service- a lesson for English receptionists. Jimmy and Mac in the beach bar at night- such nice men, looked after us so well- remembered our likes and dislikes and just looked after us. Please thank them so much. Nixon the chef - fantastic service always smiles and greets you and nothing too much trouble. Esther- well how can Esther's service be praised correctly?She is so wonderful with your guests,remembers names, always smiles, extremely patient and polite, considerate and very professional.Our sons loved her to bits but so did we..... she truly worked wonders with our youngest boy and finally managed to get him to eat a full meal and all his vegetables. I think she is wasted in the restaurant and needs a more full role.What a lovely lady .I would be so grateful if you could let Esther know that we send our love and miss her.If it would be ok please pass on my email address but if not please please thank her for us. Our stay in Kenya was wonderful and we certainly shall be recommending your hotel to our friends and families. Many many thanks Anne Dear Sir/Madam, We just wanted to send an email to thank you and praise the hotel for every part of our holiday to Kenya. We will always remeber this as a magical holiday for the rest of our lives. We would like to mention someone who really made the holiday extra special for us by going that bit further out of the way: Nixon our chef at Pinewood village. Nixon was so kind and helpful. He would share time with us and he would go out of his way to make sure that we were happy and comfortable. Nixon would always make sure that everything was perfect and was a really kind person to talk to. We hope you are able to pass on our thanks to Nixon and we look forward to staying with you again, Date of our stay: 26th July - 2nd August in room 190 (suite) Andy Richards & Sian Jones Dear Ronnie Thank you and your wonderful team for a most enjoyable holiday. the Resort the professionalism of your staff the spacious accomadationall went to make this our best holiday ever. That is no mean achievement when you Know that our group have travelled round the world and have had in our lifetime hundreds of holidays. From the Johnson's Owens and Veales Suites 140,160,170. Thanks again good luck for the future Tom Johnson Dear Sir, First of all I would like to thank you for a fantastic holiday, wedding and honeymoon combined! Every aspect of our stay was perfect, from the food to the accommodation and of course, last but not least, the staff. It is on this subject that we would like to draw attention to one individual who we believe made our holiday experience what it was. Changawa! He was responsible for arranging and managing proceedings for our wedding on August 2nd. Shortly after arrival we were introduced to Changawa and he took us through the process of getting married at Pinewood and told us exactly what was required of us. He made the whole process pain free and ensured that our every request was taken care of, ultimately leading to what can only be described as the perfect day! Even though he was probably more stressed than we were, he always greeted us with a smile and made us feel like we were his only clients! Changawa constantly went beyond the call of duty and on the one occasion we did encounter a problem (namely, the photographer and his sidekick), he ensured that we received due recompense and resolved the situation without further fuss or disappointment. If I could name one fault, it would be his volleyball skills, but alas, no one’s perfect! ;-) Suffice it to say that we would heartily recommend Pinewood to anyone and have already vowed that we will return in the future to celebrate an anniversary! Thanks again. Daniel Donoghue and Rebecca Jones (now Donoghue of course!) July 25th – August 8th Dear All Just to say a big thank you to everybody for making our holiday and wedding so special - we really enjoyed it and appreciate all the hard work that went on behind the scenes. As before when we visited in 2005 we found all the staff to be very helpful and friendly and it was lovely to see some old faces i.e Jimmy, Wycliffe, Duncan etc. A special thanks to Mr C for organising everything and to Nixon our chef who cooked us some fantastic meals - dinner just hasn't been the same since! Many thanks again. Hope to see you all soon. Best wishes Nikki & Tony Sherwood Sent: Wednesday, February 28, 2007 2:14 PM Subject: HAYES/McGLINCHEY WEDDING Dear All, Just a quick note to thank you all for the wonderful job you did on our wedding, and our glorious three week stay with you. We cannot say enought good things about Pinewood. We've travelled around the world and always stayed in the best hotels, however your beats them all. The level of service from the management to the serving staff to the cleaners was incredible. The friendliness of everyone and the genuine willingness to help is a rare thing to find. The wedding was incredibly organized. The only complaint that our guests had was that they hadn't booked to stay in Pinewood, a mistake they intend to rectify next time in Kenya. In fact most of them spend their second week visiting us in Pinewood. I'd like to add an special thank you to our chef Evans who was wonderful, Pamela for all her help and friendship, McCarthy for going above and beyond at the bar and of course Changwa for the best wedding we could possibly imagine. Pictures from our wedding can be found at http://picasaweb.google.com/liamandsorcha and we will shortly be putting information on Pinewood on our wedding website at www.liamandsorcha.com <http://www.liamandsorcha.com> Thank you again and if there's anything we can do for you, please don't hesitate to contact us. We hope to see you all soon again. Kindest regards Liam and Sorcha McGlinchey Sent: Thursday, February 08, 2007 9:54 PM Subject: Marcia and Lou are home safely! Ronnie, Just to let you know that Lou and Marcia arrived home safely at 4:30pm eastern time. The weather here in Tampa Bay is cool compared to Pinewood, 45 degrees at night and 70 degrees during the day. It was quite adjustment after the beautiful hot weather in Kenya. Lou and I want to thank you and your wonderful staff for an absolutely fabulous time while we stayed at Pinewood Village. We were impressed with everthing at Pinewood, from the delicious fruit drink offered to us upon arriveal at 2:30 am, to the staffs willingness to attend to our every wish. We wish you much luck at Pinewood Village during your time as General Manager and hope you will keep in touch with us. Sending fond regards to you and your staff. Give our regards also to the owners. Most sincerely, Marcia Roth and Lou Bonds